HEX PRO SHOULDER PROTECTOR

PRODUCT FAQs

• Cleaning my textile garments (Textile Non-Airbag)

  Modified on: Mon, 20 Nov, 2023

  1. Firstly, start by removing the inner lining, this is usually zipped in with some press studs holding the arms/legs down.

  2. Remove all the armour from your garment, this is usually in a pocket which is sealed by Velcro.

  3. Fill a tub with warm water and place the garment inside to soak. Once the jacket has been soaked through you can agitate the outer material with a soft brush to get in between the fibres and clean out all the dirt.

  4. You can buy specialist cleaning products which are specifically designed for this use from most motorcycle dealers. If you do choose to use any products, then we would advise to patch test on a hidden area before hand and do so at your own risk. Please ensure you read all the care instructions before applying and if you are unsure then seek advice from the supplier.

  5. The thermal liner you removed at the start can be placed into a washing machine on a standard 30degree wash.

  6. Once satisfied the garment is clean then you can leave it to dry in a well-ventilated area (avoid leaving this in direct sunlight as this may bleach the product).

  7. Finally, once dry you can choose to spray with a fabric freshener to keep it smelling fresh.

• Cleaning your leather garment (non-Airbag)

  Modified on: Mon, 20 Nov, 2023

  1. Firstly, start by removing the inner lining, this is usually zipped in with some press studs holding the arms/legs down.

  2. To clean, firstly use a damp cloth to wipe down all the dirt from the product.

  3. Use a new clean cloth and apply some leather cleaning solution which will keep the leather subtle and stop it from cracking.

  4. The thermal liner you removed at the start can be placed into a washing machine on a standard 30degree wash.

  5. Finally, once dry you can choose to spray with a fabric freshener to keep it smelling fresh.

• Do RST ship internationally?

  Modified on: Mon, 20 Nov, 2023

  We distribute worldwide to 37 countries (and expanding!) Please use our RST worldwide page to find the distributor in your country https://www.rst-moto.com/store-locator

• Garment Compatibility

  Modified on: Mon, 20 Nov, 2023

  All RST products now use MAX Zips. This means that all of our products are compatible and will zip into each other so you can purchase with a peace of mind.

• How can I get a custom suit for myself?

  Modified on: Mon, 20 Nov, 2023

  We are currently busy dealing with our ACU License holders only for the first half of the year, so if you have an ACU licence and would like to be booked in for a fitting, please get in touch at race.dept@rst-moto.com for availability. We will be taking bookings for Non-ACU License holders from approx May onwards, so please get in touch with us for appointment availability.

• How long is the warranty on my RST product?

  Modified on: Mon, 20 Nov, 2023

  Most of our products carry a standard 2 year warranty, with the exception of our heated glove batteries: which carry a 12 month warranty. Please note if any item is queried under warranty we do require a proof of purchase to clarify the date - this can be a receipt or a card statement. For further information please contact our support team by visiting https://www.rst-moto.com/product-warranty-registration

• I need more sizing information

  Modified on: Mon, 20 Nov, 2023

  If you are needing more information on our sizing measurements then please follow the below link to our sizing chart. https://www.rst-moto.com/sizing-guides

• In&Motion Airbag Information

  Modified on: Mon, 20 Nov, 2023

  For more information on RST’s In&Motion integrated airbag systems then please follow the below link https://uk.inemotion.com/en/support/topic/moto/ This link has the answers to all of your airbag queries.
  
  Here is a link to the In&Motion instructions via PDF. This manual shows you everything from setting up your box, learning how to keep it up to date and learn what your lights mean when there is a fault. https://us.inemotion.com/wp-content/uploads/2020/04/User-Manual-Inbox-USA-2020-V1.pdf

• Registering your Warranty

  Modified on: Mon, 20 Nov, 2023

  If you would like to register the warranty for your RST products then please follow the below link - https://www.rst-moto.com/product-warranty-registration

• What is the warranty process?

  Modified on: Mon, 20 Nov, 2023

  If you are experiencing a warranty issue with any of your items purchased, then the first step to take is to source out your proof of purchase and contact the store you purchased this from. They will ask for you to return the faulty item for them to see. Once back they will fill out a return application with us and we will collect this to have it inspected by one of our technical advisors. This processing time can vary dependant on the time of the year, so we usually quote a 7-10 working day time frame, this includes shipment timing too.